Why can I not see the MSDS when I click on the MSDS button?
Our MSDS appears in a pop-up window. If you have pop-ups blocked, you will not be able to see the MSDS. Please disable pop-up blocking and try again.

How do I request for catalog to be sent to me?
Click Request Catalog on right bottom side where you see our catalog picture and fill out the appropriate fields. This icon appears when you are on the home page or a product’s description page.

How do I register?
You may register at anytime by clicking on login below the main menu bar and then go to the New User link below the log in boxes. Complete the entire registration form as accurately as possible.
NOTE: Placing orders online is only available for registered and approved users.

What are my benefits after I become a Registered User?
We encourage you to take full advantage of our website by registering. Anyone can register. Completing the entire registration form gives you the opportunity to use the following:
            Ordering online
            Order status

            Order history
            Tracking shipping details for the products ordered

            Invoice viewing and printing

            Viewing/Printing C fo A's for items shipped through the invoice screen

            Auto-fill for all website emails

            Product updates

NOTE: After you register your account must be approved before you can start ordering. Depending on your location this approval may take up to 24 hours.

What is auto-fill and why does it not appear at times?

Auto-fill makes sending emails through our web site quick and easy. For this feature you must be registered and signed in. Auto-fill will work for any link that requires your contact information. Such places where auto-fill is used are:

            Technical Services

            Customer Services

            Bulk Quote

            Custom Synthesis Request

            Accounting

            Request a Catalog

            Certificate of Origin request form

If you are a registered user and auto-fill does not fill your information, this is because your session has timed out. Just go to the login link at the top of the page and log in again.

What if I forget my password/ID?
If you forget your password, you can click on the Forgot your Password on the login page. It will ask you for your email address and the answer to the security question you selected upon registration. We will then send you your password by email.

Can I change My Profile?
Yes. Go to My Account Home under Order Center and click on the edit buttons located in the lower right hand corners of your information boxes.

Can I be an anonymous user and still search through the products?
Yes. Our website has been designed to allow easy browsing and ordering. Anyone can browse the site and view product information including prices. However, only registered users will have access to Ordering and Shopping Cart options.

How does Chem-Impex use my registration information?
Chem-Impex International, Inc. believes in protecting the privacy of our web site users. Information you provide during registration is held in strict confidence and never provided to any third party. We use it for our internal purposes as well as for newsletters to be mailed to you. You can unsubscribe from the newsletter if you do not wish to receive these e-mails.

How can I place an order?
Ordering a product or products is made very simple. When you search for products, you can add them directly to the Shopping Cart by clicking the Add to Cart button. You can also use the Quick Order button on the top bar to add multiple items using their Product numbers.

How/Where do I enter my credit card details?
You will be asked to provide your credit card information upon check out. You will have the option to save the credit card information for later use or to only use it for the current order.

What is Quick Order?
Quick Order makes ordering multiple products at a time easy. To use Quick Order you must know the Product Number and the desired amounts of the particular items that you wish to purchase. To use Quick Order, enter the Product Number and then a dash with the amount you want following it. For example: 00016-5G will give you 5 grams of the product with that Product Number. Then you click the Lookup item box to the right. If the Product Number and amount are correct then the product will be added to your shopping cart. If you do not know what amount you want, you can type in the Product Number and then click on the Lookup item. A pop-up window will appear and it will tell you quantities that the product comes in. You can add the product directly from the pop-up window by clicking. Once the amount and Product Number are correct you can click the Lookup item again and the product will be added to your cart. If you wish to view the product’s description page just click the View button below the Product Number and a pop-up window will appear. To add more rows just click the ADD ROWS at the bottom of the page and 5 new rows will appear. To delete an item, uncheck the box to the left and click UPDATE CART.

How do I View/Print invoices?

To view your invoice you must go to My Orders and click on the Invoice Number located under Items. This will then take you to the invoice page. To print the invoice as a .pdf click on Print Invoice and a printable version of the invoice will appear in a pop-up. If you do not see the Chem-Impex logo and name on top left hand corner of the invoice, please enable cookies in your browser settings to view correctly.

The invoice only appears if the product has been shipped. If you do not see your invoice, check to see if your order is complete. On the invoice page you can also access the C of A and MSDS of the products you ordered.

How do I track shipments?

To track your order, you must first find the order through My Orders or Search Orders. Then next to Ship Method click on Track Shipments. This will open a pop-up where information about the shipping will appear. Clicking on the tracking number will take you to the web site of the shipper with the tracking information.